Returns Policy

Online and In-Store Sales Policy, Return Policy, and Shipping Policy:
 
WELCOME TO OUR #HAUS. We are so glad you are here!


Runway Fashion Haus is a full-service boutique specializing in prom, pageant, homecoming and tux as well as ready to wear. Runway Fashion Haus is a brick & mortar physical location in Prosper, Texas where you can come in and have a full, runway experience. Our goal is regardless of if you are in our store or on our e-commerce platform, you have the same Runway Fashion Haus experience. When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers and make you feel that the process is easy, fun and leave you looking forward to your products! Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion and purpose for customer service. However, as an online customer please understand and be assured:

 

  • We will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected.

  • We will communicate with you personally after receiving your order via text, phone or email.

  • We will address all important contingencies, including confirming that your item will be received in time for your wear date based upon the information given.

  • Please be sure you select the correct color and size you intend to order when adding to cart. Please note dye lots may vary slightly from swatches & photos. Your order will be shipped complete to your confirmation page. Please check this page carefully prior to confirming and submitting your order. No returns, refunds, or exchanges will be allowed if you mis-order. We cannot guarantee a designer’s photos.

  • All merchandise is carefully inspected prior to shipping. In the unlikely event an item you receive is damaged or damaged during shipment you must immediately contact us at hello@runwayfashionhaus.com. All claims must be made within 24 hours of receiving the package and photos must be provided. No exceptions will be made after 24 hours.

  • We cannot guarantee another client does not have your specific garments as items are sold online but we will document the school and dress to help avoid this situation, we understand and value the importance of no one else showing up in YOUR dress!

 

Due to the nature of special occasion merchandise no returns, credits, exchanges, or cancellations will be issued for online or in store purchases for any other reasons other than those indicated above. All payments on layaways are also final sale. Please be sure of the size and color before placing your order. In stock dresses are purchased "as is" and alterations are not included. Special order dresses cannot be cancelled or refunded for any reason once your transaction has been processed. Any Clearance Merchandise cannot be returned for any reason. Items made to custom measurements will be FINAL SALE and cannot be returned or exchanged for any reason.

 

In-Store Shopping:

 

Please note that due to the high demand of dresses in our store we allow each customer to have three dresses off of the sales floor at one time. The dresses will be picked by a stylist to get you started. This process allows each of our customers to get the opportunity to see all of our inventory as well as to get a better idea on the best style, fit, and color that best suits them. Everyone is welcome to repeat this process as many times as needed until they find "the one" during their appointment time! We do require appointments for in store shopping so we can provide you with the quality customer service you deserve! During high volume times (January-April) please schedule online via our friendly booking service. We highly recommend making appointments in advance during peak times such as prom season and weekends.

Shipping:


In stock dresses and items will ship within 2-3 business days from the time your order is placed. Please allow 7-10 business days to receive your order once confirmation and tracking number has been emailed to you. Free Ground Shipping is available for all orders over $200 anywhere in the United States. Expedited shipping is available upon request, however, it will be subject to an additional fee at the customer’s expense. If you are in need of expedited shipping, please email us at hello@runwayfashionhaus.com. International shipping is not available at this time - we apologize for any inconvenience. We are unable to guarantee transit time of packages once they leave our store and tracking number has been provided. All our merchandise is carefully packaged and inspected prior to being shipped by 2 stylist and signed off. If the package that has been sent to you is damaged or damaged during shipment, we ask that you immediately contact us. All claims must be made within 24 hours of receiving the package. Photos will need to be provided to hello@runwayfashionhaus.com.

Layaway:


Runway Fashion Haus provides a free layaway program for Prom, Pageant, and Social Occasion dresses. At this time a 50% down initial deposit is required for all in stock & special-order dresses. Payments on a layaway must be made every 30 days after the original purchase date. You will be notified when the 30-day mark has passed. If your layaway has not been fulfilled after 90 days, the payee’s deposit and past payments will be forfeited, and all merchandise will return to the sales floor to be sold to the general public. The layaway must be paid for in its entirety before the wear date or alterations begin. No refunds, returns, or exchanges will be allowed on dresses in layaway, including deposits and all payments received.

Sizing:


Most dress manufacturers provide size charts to aid in choosing the correct size, as formal dresses run differently than normal clothing. It is important to measure carefully to get the most accurate measurements. Size charts are helpful in determining size but may not always be perfect. Keep in mind that it is much easier to take in a dress if the dress is too big than it is to let out a dress if it is too small. If you are measuring different sizes in the bust, waist, and hips, we recommend ordering the largest size you are measuring. Always plan to have your dress altered. Most dresses require alterations to get the most perfect fit. Please call Runway Fashion Haus or email hello@runwayfashionhaus.com for any sizing questions before placing your order as all sales are final. All custom measurement dresses are final sale and cannot be returned or exchanged. Custom measurement gowns typically will still need minor alterations for a perfect fit.


Pricing:

 

Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP]. The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website. If you see a lower price on any other website for the exact style from the same designer than you can KNOW FOR CERTAIN that website is producing and selling counterfeit dresses or gowns of inferior quality and shipping them as originals. We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time. If you do run across this, call us, email us at hello@runwayfashionhaus.com. We take great pride in honoring our designers and the value of their hard work. If you have any questions about our sales policies or online policies, please contact us at hello@runwayfashionhaus.com so we can address you personally. Welcome to our #HAUS.